Privacy Policy

This privacy policy explains how Tokyo Anime Heaven ("we," "us," or "our") collects, uses, and protects your personal information when you visit or make a purchase from our site or use our online platform (collectively, "this service"). We are committed to protecting your privacy and handling your data openly and transparently in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect information about you when you provide it to us directly, when you use our site, and when third parties provide it to us.

Information you provide to us:

• Personal details such as your name, shipping address, billing address, payment information (like credit card numbers), email address, and phone number when you place an order or create an account.
• Information you provide when you communicate with us, such as through customer service inquiries or feedback.
• Information you provide if you participate in surveys, promotions, or fan events.

Information we collect automatically:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
• Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Information collected through cookies and similar technologies as described in the section below.

Information we receive from other sources:

• We may receive information about you from third-party service providers that assist us in operating our service, such as payment processors, shipping providers, and analytics providers.

How We Use Your Information

We use the information we collect for various purposes based on different legal bases:

• To fulfill a contract: To process and fulfill your orders for anime figurines, manga comics, DVDs/Blu-rays, apparel, merchandise, collectibles, character goods, art books, stationery, and other goods and services, including processing payments, arranging for shipping, and providing you with invoices and order confirmations. This is necessary for the performance of a contract with you.
• To provide customer service: To communicate with you, respond to your inquiries, and provide support regarding your account or orders. This is necessary for the performance of a contract or based on our legitimate interests in providing effective customer support.
• For legitimate business interests: To improve and optimize our site and services, for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns. To detect and prevent fraud and other malicious activity. To maintain the security of our operations.
• With your consent: To send you marketing communications about our products, services, promotions, and fan events if you have subscribed or otherwise provided your consent where required by law. You can withdraw your consent at any time.
• To comply with legal obligations: To comply with applicable laws, regulations, and legal processes, such as responding to court orders or subpoenas, and for tax and accounting purposes.

Sharing Your Information

We may share your personal information with third parties to help us use your personal information as described above:

• Service Providers: We share information with trusted third-party service providers who perform services on our behalf, such as payment processing, shipping and delivery, data storage, web hosting, analytics, and marketing assistance. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such event and explain your options.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We do not sell your personal information to third parties.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Data Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request that your personal information be corrected if it is inaccurate or incomplete.
• The right to request the erasure of your personal information under certain circumstances.
• The right to restrict the processing of your personal information under certain circumstances.
• The right to object to the processing of your personal information, particularly where processing is based on legitimate interests or for direct marketing purposes.
• The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
• The right to withdraw consent at any time if we are processing your personal data based on your consent.
• The right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable data protection laws.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

Cookies and Similar Technologies

Our site uses cookies and similar technologies to collect information automatically. Cookies are small data files placed on your device. They help us operate and improve our site, remember your preferences, and understand how our service is used. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our site.

Third-Party Links

Our site may contain links to websites operated by third parties. This privacy policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content or privacy practices of third-party sites.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by postal mail using the address below: